User-facing Agent A handles:
- intent class 1
- intent class 2
- intent class 3
- etc.
User-facing Agent B handles:and there is minimal overlap in intents among Agents. All your Agents combined should cover all possible intents your users might have. But since you can’t ever account for all intents in the universe, and given the fact that intents are presented in natural language which can have multiple permutations to express the same meaning, there is no deterministic way to get 100% consistency. But you can get pretty close with an optimized setup. During your chatbot’s operations, it is important to monitor incoming conversations and identify instances where the wrong Agent was chosen to handle a user’s query. In these situations, we recommend that you make use of our “Debug mode”. In this mode, if you have multiple user-facing Agents set up, you will see “Intent” and “Active Agent” show up alongside every user query that underwent Agent routing.
- intent class 10
- intent class 11
- intent class 12
- etc.